Frequently Asked Questions
Everything you need to know about your music collection and orders.
When will my pre-order item ship?
Pre-order items are scheduled to ship on or around the release date listed on the product page. If your order contains both pre-order and in-stock items, the entire order will ship once all items are available.
What should I do if my vinyl arrives damaged?
We take great care in packaging, but if your record arrives warped or damaged, please contact our support team within 14 days of delivery with photos of the damage to arrange a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific digital wallets like Apple Pay and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate cancellations or changes within 1 hour of the order being placed.